Customer Service Representative London

Customer Service Representative (British English – UK Based) Apply here: https://operationsarmy.com/application We are seeking a Customer Service Representative to join our team and provide high-quality support to our customers. This role requires strong communication skills and a clear British English accent , specifically from candidates based in the United Kingdom (Manchester or London preferred) . The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels. Responsibilities: - Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner - Provide accurate information regarding products, services, billing, and account-related concerns - Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department - Maintain accurate records of customer interactions in CRM or ticketing systems - Process customer requests such as orders, refunds, or account updates - Follow up with customers to ensure complete resolution and satisfaction - Meet performance targets including response time, resolution time, and customer satisfaction (CSAT) - Collaborate with internal teams to resolve complex issues - Maintain a professional, empathetic, and customer-first approach at all times Requirements: - Must be based in the United Kingdom (preferably Manchester or London) - Must have a clear British English accent (native or near-native level required) - Previous experience in customer service or a related role is preferred - Strong verbal and written communication skills - Good problem-solving skills and attention to detail - Ability to multitask in a fast-paced environment - Basic computer skills and familiarity with CRM or ticketing tools - Willingness to work flexible shifts if required Apply here: https://operationsarmy.com/application Please mention the word **FORTUITOUSLY** and tag RMjYwMDoxOTAwOjA6MmQxMjo6MjUwMA== when applying to show you read the job post completely (#RMjYwMDoxOTAwOjA6MmQxMjo6MjUwMA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.