Implementation Specialist - Level 8

Summary The Implementation Specialist within the Customer Implementation Services (CIS) team is responsible for delivering implementation services and testing support for technical configurations and interfaces across core and auxiliary payment processing systems. This customer-facing role partners with international financial institutions, transaction processors, and service providers to ensure successful implementation of products and services while maintaining quality, reliability, and compliance with established processing standards. The position requires strong payment processing knowledge, technical testing expertise, project management skills, and the ability to communicate effectively with both customer and internal stakeholders. Responsibilities - Serve as the primary point of contact for customers and/or customer representatives throughout implementation and testing activities. - Manage customer implementation and test execution while ensuring a positive customer experience. - Follow established implementation processes and guidelines to deliver products and services accurately and efficiently. - Generate required documentation to formalize production setup activities with technical and operational teams. - Ensure customer processing interfaces align with global product rules, specifications, and compliance requirements. - Define, create, maintain, and document both standard and non-standard customer testing processes. - Lead technical testing activities focused on customer processing interfaces and system integrations. - Support implementation projects by coordinating activities across internal and external stakeholders. - Validate the quality, reliability, and readiness of configurations prior to production deployment. - Collaborate with technical and business teams to resolve issues identified during implementation and testing. - Assist customers through complex implementation scenarios and provide guidance on testing requirements. - Monitor project milestones and communicate progress, risks, and dependencies to appropriate stakeholders. - Ensure a high level of service quality while meeting implementation timelines and customer expectations. Education Requirements - Bachelor&rsquos degree in Information Technology, Computer Science, Business, Engineering, or a related field is preferred. - Equivalent professional experience may be considered in lieu of formal education. Experience Requirements - Experience working with information technology systems and environments. - Experience supporting customer implementations, technical testing, or payment processing initiatives. - Experience working in customer-facing environments and collaborating with cross-functional teams. - Experience managing multiple projects and priorities in a fast-paced environment. - Experience with API technologies and integrations. - Experience in electronic payments, transaction processing, or financial services is highly desirable. Required Skills - Strong project management skills with the ability to coordinate multiple implementation activities. - Knowledge of payment transaction processing and related industry business principles. - Understanding of electronic payment processes, including authorization, clearing, and settlement. - Strong technical testing skills, including standard and non-standard testing methodologies. - Knowledge of network technologies, platforms, applications, databases, and system integrations. - Understanding of payment processing systems, data formats, and customer host interface testing principles. - Experience with API technologies and integration testing. - Ability to interact effectively with senior management, executive leadership, and technical teams. - Strong verbal and written communication skills in a customer-facing environment. - Ability to tailor communication appropriately for technical and non-technical audiences. - Ability to work independently and take initiative in resolving issues. - Strong analytical and problem-solving capabilities. - Ability to perform effectively in a rapidly changing and evolving environment. Preferred Skills - Experience working with international financial institutions and payment service providers. - Proficiency in Spanish in addition to English. - Advanced knowledge of payment processing systems and customer interface testing services. - Experience supporting complex technical implementations and large-scale customer deployments. - Strong stakeholder management and customer relationship skills. Top Skills - Project Management - Payment Processing Knowledge - Standard and Non-Standard Testing #AditiConsulting #26-05158 Skills: Project Management Experience: 0.00-0.00 Years