Video KYC Lead - Card Application Processing

We are seeking an experienced Manager - Video KYC (VKYC) to lead and oversee Commercial Cards onboarding operations while ensuring compliance with RBI Video KYC guidelines, AML/KYC regulations, Customer Due Diligence (CDD) requirements, and global banking standards. The role requires strong leadership, people management, operational excellence, risk management, customer service, and stakeholder management capabilities. **Key Responsibilities** + Lead and manage the end-to-end VKYC onboarding process for Commercial Cards customers. + Ensure compliance with RBI VKYC regulations, AML/KYC requirements, CDD standards, and internal policies. + Manage a team of VKYC Analysts, providing coaching, mentorship, and performance management. + Drive productivity, quality, turnaround time (TAT), and customer satisfaction goals. + Monitor operational metrics and implement process improvement initiatives. + Conduct quality reviews and support governance, audit, and regulatory requirements. + Review escalations related to fraud, suspicious activity, compliance breaches, and operational risks. + Partner with Compliance, Risk, Operations, Controls, and Business stakeholders to ensure strong governance. + Support Manager Control Assessments (MCA), internal audits, and regulatory examinations. + Prepare management reports, dashboards, and performance updates for leadership. **Required Skills & Experience** + 10+ years of experience in VKYC, KYC, AML, Commercial Cards, Banking Operations, or Financial Services. + 6+ years of people management or supervisory experience. + Strong knowledge of RBI VKYC guidelines, AML regulations, KYC, CDD, and risk management practices. + Excellent customer-facing, communication, and stakeholder management skills. + Strong analytical, investigation, problem-solving, and decision-making capabilities. + Experience managing operational performance and service delivery metrics. + Proficiency in MS Office applications and reporting tools. **Qualifications** + Bachelor's Degree + Master's Degree, MBA, or professional certifications in AML/KYC/Compliance are preferred. ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.