AI Expert

Company Description Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions. Based in Australia and New Zealand, we specialise in delivering secure, enterprise scale technology solutions across highly regulated environments. Our expertise spans cloud platforms, digital transformation, and complex systems integration, supporting both commercial and government clients. We partner with major organisations to deliver high impact programs that demand innovative AI solutions, modern automation capabilities, and close collaboration between business, technology, and customer experience teams. Our focus is on building trusted relationships and delivering outcomes that enable long term business value. The Role We are seeking an experienced AI Expert to design, build, and operationalise intelligent agent solutions across customer-facing platforms. This is a hands-on technical role focused on delivering conversational AI experiences, multi-agent orchestration systems, and enterprise AI solutions that improve customer engagement and business outcomes. You will work closely with engineering, product, and customer experience teams to develop scalable, production-grade AI capabilities spanning virtual assistants, intelligent workflows, and enterprise automation platforms. You will play a key role in shaping AI strategy, defining agent behaviour, and ensuring solutions are secure, observable, and operationally robust. Key Responsibilities - Design and deploy intelligent agents using frameworks such as LangGraph, AutoGen, CrewAI, or similar. - Build and manage multi-agent workflows, including routing, orchestration, and escalation logic. - Integrate LLMs such as OpenAI, Azure OpenAI, Gemini, or Anthropic Claude. - Develop conversational AI experiences, virtual assistants, and intelligent workflows. - Partner with business and product teams to translate customer journeys into AI-driven solutions. - Implement AI governance, guardrails, monitoring, and observability practices. - Manage deployments, versioning, and lifecycle management across environments. - Maintain architecture documentation and integration specifications. What You'll Need - Strong experience designing and delivering enterprise AI solutions. - Hands-on experience with LangGraph, AutoGen, CrewAI, or similar agent orchestration frameworks. - Experience building multi-agent systems and AI-driven workflows. - Strong understanding of LLMs and conversational AI technologies. - Experience with OpenAI, Azure OpenAI, Gemini, Claude, or similar AI services. - Strong prompt engineering and agent design capability. - Experience deploying and operating AI solutions in production environments. - Understanding of AI governance, safety controls, and observability practices. - Strong software engineering and API integration skills. - Excellent stakeholder engagement and communication skills. - Telecommunications or customer experience platform experience is highly desirable. Why Join Us? - Deliver cutting-edge AI solutions that directly impact customer experiences at scale. - Work with leading AI technologies, agent orchestration frameworks, and enterprise platforms. - Collaborate with experienced engineers, product teams, and business stakeholders. - Join a consulting culture focused on innovation, technical excellence, and continuous improvement. - Contribute to transformative AI initiatives that shape the future of customer engagement.