Technical Support Engineer

Eligibility Criteria: - Candidates must have their Laptop and 2 Wheeler Mandatory. - Candidates should know the vernacular language. - Candidates should be comfortable in fieldwork. Roles and Responsibilities: - Can visit our Restaurant Partners in the Field. - Provide service and customer support during field visits. - Install our POS software in their System / Device. - Give training about our product to our client. - Diagnose errors or technical problems and determine proper solutions to resolve their queries. - Build positive relationships with customers. - Research and identify solutions to software and hardware issues. - Understand the Root Cause for the ongoing problem - Ensure all issues are properly logged. Additional Qualification and Skills: - Excellent communication skills, problem solving and troubleshooting skills. - Basic knowledge of networking principles and operating systems. - Experience with remote desktop applications and help desk software. - Hands-on experience with Windows/Linux/Mac OS environments. - Hardware and Network Configuration. - Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate Skills: Hardware Installation, Os Installation, Printer Support, Windows Troubleshooting, Software Troubleshooting, Pc Assembling, Pc Maintenance, Troubleshooting Experience: 1.00-5.00 Years