Lead Analyst-Application Support Analyst

Position Description: Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Lead Analyst Position: Production Support Experience: 7+ Years Job Location: Bangalore/Chennai Mode of Work: Hybrid (3 Days WFO) Position ID: J0626-0376 #LI-AS18 We are looking for an experienced Application Support Engineer to join our team. Behavioural Competencies : • Proven experience of delivering process efficiencies and improvements • Clear and fluent English (both verbal and written) • Ability to build and maintain efficient working relationships with remote teams • Demonstrate ability to take ownership of and accountability for relevant products and services • Ability to plan, prioritise and complete your own work, whilst remaining a team player • Willingness to engage with and work in other technologies Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization. CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Your future duties and responsibilities: Monitor, troubleshoot, and resolve application-related incidents. Perform root cause analysis and implement preventive measures. Support production environments and ensure application availability. Work closely with infrastructure, development, and business teams. Manage application deployments, patches, and maintenance activities. Analyze logs and system performance using monitoring tools. Create and maintain support documentation and knowledge articles. Required qualifications to be successful in this role: Must-Have Skills Strong troubleshooting and problem-solving skills Experience in application maintenance and production support Good understanding of Linux administration and Shell Scripting Basic programming/scripting knowledge Understanding of infrastructure, servers, and networking concepts Experience in incident management, issue resolution, and root cause analysis (RCA) Ability to work in a support environment and handle critical production issues Good-to-Have Skills MSSQL Database administration and query writing Experience with JBoss Application Server Knowledge of Temenos T24 Core Banking System Experience with FCM Suite Microsoft System Center Orchestrator (MS Scorch) Splunk monitoring and log analysis ITIL processes and service management knowledge Banking or Financial Services domain experience Skills: - Database - JBoss - Linux - Shell Script - Splunk What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.