IVR tester

 In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect  Highly proficient in Cyara IVR automation tool  Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual / Cyara  Hands on experience in Cyara cruncher tool to perform IVR performance testing  Excellent communication and collaboration skills, and be a strong team player.  Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issues  Gather and analyse functional, non-functional test requirements and perform assessment to confirm testing  Designing functional test approach, test plans and assess different test types required for application based on requirement  Develop test scripts, perform test runs and analyse test results Nice to Have:  Sound experience in Continuous Integration/Continuous Deployment processes and tools such as GCP Cloudbuild, Codefresh, Github actions etc  Strong software engineering fundamentals, and proven experience in a number of programming languages.  Hands on experience in API Testing using postman, supertest API frameworks  Have a growth mindset, a focus on continuous improvement, and be passionate about learning new tools, technologies and practices.