Application support L3

Job Description Job Title: Application Support Level 3 Location: Blue Ash, OH (Onsite/Hybrid as per client requirement) Duration: 6 Months Job Summary We are seeking an experienced Application Support Level 3 Engineer with strong expertise in production support, major incident management, and root cause analysis. The ideal candidate will support mission-critical enterprise applications, lead high-severity incident resolution, and collaborate with cross-functional teams to ensure system stability and business continuity. Responsibilities • Lead Major Incident Management activities for P1/P2 production outages. • Coordinate war rooms and communicate status updates to technical and business stakeholders. • Perform Root Cause Analysis (RCA) using methodologies such as 5 Whys, Fishbone Analysis, and Timeline Reconstruction. • Support complex production environments across cloud, on-premises infrastructure, enterprise applications, and POS/store systems. • Monitor application health using Dynatrace, Splunk, Grafana, AppDynamics, or similar observability tools. • Troubleshoot application, infrastructure, database, middleware, and API-related issues. • Participate in 24x7 production support and on-call rotations. • Validate production deployments and support release management activities. • Analyze logs, dashboards, alerts, and performance metrics to proactively identify and resolve issues. • Collaborate with Infrastructure, Development, Engineering, and Business teams to restore services and improve application reliability. • Support change management, operational readiness, and continuous service improvement initiatives. Required Skills • Strong experience in Application Support Level 3 or Production Support. • Hands-on experience leading Major Incident Management (P1/P2). • Expertise in Root Cause Analysis (RCA) and Problem Management. • Experience with monitoring tools such as Dynatrace, Splunk, Grafana, or AppDynamics. • Knowledge of Cloud Platforms (AWS/Azure/Google Cloud Platform). • Experience supporting enterprise applications, infrastructure, databases, middleware, and APIs. • Strong understanding of SDLC, Change Management, Production Releases, and Deployment Validation. • Ability to analyze system logs, alerts, and performance metrics. • Excellent communication and stakeholder management skills. • Willingness to participate in 24x7 on-call support.