Microsoft BizTalk L2/L3 Support Engineer

Job Title : Microsoft BizTalk L2/L3 Support Engineer Location : Bangalore(WFO) Experience : 5 10+ Years Role Summary We are seeking an experienced Microsoft BizTalk L2/L3 Support Engineer to provide operational support, incident management, troubleshooting, and maintenance for enterprise integration platforms based on Microsoft BizTalk Server. The ideal candidate will possess strong technical expertise in BizTalk administration, application support, integration technologies, and production support processes. The role requires working closely with business users, application teams, infrastructure teams, and vendors to ensure the stability, availability, and performance of critical business integrations. Key Responsibilities Incident and Problem Management - Provide L2 and L3 support for Microsoft BizTalk Server environments. - Analyze, troubleshoot, and resolve production incidents within agreed SLAs. - Perform root cause analysis (RCA) for recurring incidents and major outages. - Coordinate with infrastructure, database, network, and application teams during incident resolution. - Participate in Major Incident Management (MIM) and War Room activities for critical incidents. Application Support - Monitor BizTalk applications, interfaces, and message processing. - Investigate failed message transactions and process exceptions. - Perform message resubmissions, service restarts, and application recovery activities. - Support EDI, XML, SOAP, REST, FTP/SFTP, MQ, and API-based integrations. - Ensure smooth operation of integrations between internal and external systems. Environment and Platform Administration - Manage BizTalk environments including Development, Test, UAT, and Production. - Deploy BizTalk applications and configuration changes following change management procedures. - Perform routine health checks and platform maintenance activities. - Monitor BizTalk Host Instances, Receive Locations, Send Ports, and Orchestrations. - Support platform upgrades, patches, and infrastructure changes. Performance and Availability Management - Monitor system performance and capacity utilization. - Identify performance bottlenecks and recommend improvements. - Ensure high availability and reliability of integration services. - Support disaster recovery testing and business continuity activities. Change and Release Management - Participate in release planning and deployment activities. - Validate deployment packages and implementation plans. - Support production releases during scheduled maintenance windows. - Ensure compliance with ITIL processes and organizational standards. Documentation and Knowledge Management - Maintain support documentation, runbooks, SOPs, and knowledge articles. - Document incident resolutions and troubleshooting procedures. - Contribute to continuous service improvement initiatives. Technical Skills Required Microsoft Technologies - Microsoft BizTalk Server 2013/2016/2020 or later - BizTalk Administration Console - BizTalk Deployment Framework (BTDF) - Enterprise Single Sign-On (SSO) - Host and Host Instance Management - BizTalk Orchestrations and Pipelines - Business Activity Monitoring (BAM) Integration Technologies - XML, XSD, XSLT - SOAP and REST APIs - WCF Adapters - FTP/SFTP - MSMQ / IBM MQ - EDI (X12, EDIFACT) - AS2 Communications Database Skills - Microsoft SQL Server - SQL Query Writing - SQL Performance Analysis - Database Monitoring and Troubleshooting - SQL Agent Jobs Monitoring Tools - SCOM - Splunk - Dynatrace - AppDynamics - Azure Monitor - Other Enterprise Monitoring Tools Scripting and Automation - PowerShell - Windows Batch Scripting Preferred Skills - Experience supporting hybrid integration environments. - Knowledge of Azure Integration Services. - Experience with Azure Logic Apps. - Experience with Azure Service Bus. - Knowledge of API Management platforms. - Familiarity with DevOps and CI/CD practices. - Experience with ServiceNow or similar ITSM tools. ITIL and Support Experience - Strong understanding of ITIL Service Management processes. - Experience managing Incidents, Problems, Changes, and Service Requests. - Experience working in a 24x7 production support environment. - Ability to support on-call rotations and critical incident escalations. Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline. - Microsoft certifications related to BizTalk, Azure Integration, or SQL Server are preferred. Key Competencies - Strong analytical and troubleshooting skills. - Excellent communication and stakeholder management skills. - Ability to work under pressure during critical incidents. - Customer-focused approach to support delivery. - Strong documentation and knowledge-sharing skills. - Ability to collaborate across global teams and vendors. Success Measures - Incident resolution within SLA targets. - Reduction in recurring incidents through root cause elimination. - High platform availability and service reliability. - Successful execution of production releases and changes. - Positive stakeholder and customer satisfaction feedback.