Procurement Operations Analyst

About Carrier Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life Through cuttingedge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more Since inventing modern air conditioning in 1902 we lead with purpose enhancing the lives we live and the world we share We continue to lead because of our worldclass inclusive workforce that puts the customer at the center of everything we do About this role The Procurement Operations Analyst will support regionagnostic procurement operations across Carriers Global Procurement CoE This role is responsible for SAP Ariba PR PO management purchase order creation and modification requisition approval support and nontechnical procurement helpdesk support The analyst will partner with business requesters approvers category managers suppliers procurement operations master data AMS and Digital IT teams to ensure timely compliant and customerfocused procurement execution across global regions Key Responsibilities Ariba PR PO Management Manage purchase requisition and purchase order transactions in SAP Ariba ensuring completeness accuracy and compliance with procurement policies Review PR PO status resolve transaction blocks follow up on pending actions and support timely movement of requests through the procurement workflow Coordinate with requesters approvers category teams suppliers master data and AMS teams to resolve transactionrelated issues Maintain clear status visibility aging trackers action logs and escalation notes for open PR PO items PO Creation Modification Create modify cancel and monitor purchase orders in line with approved requisitions buying channels supplier information and business instructions Support updates related to quantity price supplier delivery information accounting details and other PO corrections based on approved inputs Coordinate with stakeholders to resolve discrepancies in supplier records catalog items contract references pricing delivery or invoicerelevant information Ensure PO changes are documented approved where required and compliant with procurement controls PR Approval Support Monitor purchase requisition approval workflows and follow up with approvers to reduce cycle time and aging Validate that PRs contain required information business justification category alignment supplier details and supporting documentation before approval progression Support requesters with guidance on PR corrections approval routes rejected requisitions and missing information Escalate delayed or highpriority approvals through the agreed governance path NonTechnical Helpdesk Support Provide firstlevel nontechnical procurement helpdesk support for requesters approvers suppliers and internal procurement users Respond to user queries related to PR creation PO status PR approvals supplier onboarding status buying channels catalogs and basic Ariba navigation Route technical system issues to AMS Digital IT support teams with clear problem statements supporting evidence and business impact details Maintain knowledge articles SOPs FAQs process maps and user guidance to improve selfservice and reduce repeat queries Reporting Controls Continuous Improvement Track operational KPIs including PR PO cycle time approval aging PO modification volume supplier onboarding turnaround time helpdesk volume SLA attainment and rework drivers Support audit readiness by maintaining accurate documentation transaction notes approval evidence and control adherence Identify recurring issues and recommend process simplification standardization automation training or governance improvements Contribute to continuous improvement initiatives across procurement operations supplier enablement and Ariba user support Required Qualifications Bachelors degree in Business Supply Chain Finance Engineering IT or related discipline equivalent practical experience may be considered 4 years of experience in procurement operations P2P shared services supplier enablement vendor master data or SAP Ariba operations Working knowledge of purchase requisitions purchase orders approval workflows supplier onboarding and procurement helpdesk operations Experience supporting business requesters ap