L1 AWS Support Ticketing tool Incident, Patch, Log management

Core Responsibilities - Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive) - Manage user accounts & access (Active Directory) - Handle L1 support issues (hardware, software, network basics) - Track incidents in ServiceNow/Jira and meet SLAs - Support user onboarding/offboarding Key Skillsets (Must-Have) - 2–3 years IT Support / Helpdesk experience - Strong in Windows 10/11 & Office 365 - Basic AWS exposure (mandatory) - Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi) - Experience with ticketing tools (ServiceNow/Jira) - Basic Linux/Unix knowledge - Good communication & problem-solving skills Skills:- Amazon Web Services (AWS), Incident management, Log analysis, Patch Management, ServiceNow, Office 365 and Troubleshooting