Group Manager - Operational Excellence & E-Commerce Transformation

JB 8 : Group Manager - Operational Excellence & E-Commerce Transformation Job Description The person will be responsible for driving digital and technology?led transformation initiatives across the fashion retail value chain, with a strong focus on operational excellence, e?commerce, omnichannel enablement and customer experience platforms. The role will act as a strategic integrator between business teams and technology ecosystems, ensuring that digital solutions are aligned to commercial objectives, scalable for growth while being relevant to the Indian retail landscape. - Drive ideation and solution conceptualization for new digital capabilities aligned with business strategy - Conduct technology–business fitment analysis, feasibility assessments and value realization planning - Own the creation of business requirement documents (BRDs), functional specifications and solution blueprints - Lead vendor assessment and selection, including RFPs, evaluations, demos, PoCs, commercials and contract negotiations - Assess the current technology landscape and define future?state architecture and digital roadmaps - Drive process re?engineering and digitization across e?commerce operations, order fulfillment, inventory visibility, returns, customer service and store integration - Act as an internal technology consultant to business leaders, providing recommendations on platforms, tools and best practices - Manage end?to?end project delivery, including planning, execution, risk management and post?go?live stabilization - Own project budgets, cost optimization, benefit tracking and vendor financial governance - Partner closely with E?commerce, Marketing, Retail Operations, Supply Chain, IT Infrastructure and Finance teams Ensure change management, adoption, and training for all digital initiatives. - Strong business analysis and requirement definition capability, translating business needs into clear, actionable BRDs and solution designs - Technology evaluation and fitment expertise, including assessment of platforms, architectures, integrations and scalability - End?to?end project and program management skills, managing scope, timelines, risks and cross?functional dependencies - Process re?engineering and problem?solving mindset, with ability to drive digitization and operational efficiency - Financial and commercial acumen, including budget ownership, ROI analysis and vendor commercial management Collaborative, business?first attitude with strong stakeholder influencing skills, enabling alignment across functions and driving adoption - Experience leading end?to?end e?commerce or omnichannel transformation programs - Exposure to Agile delivery models and product?oriented ways of working - Experience collaborating with global SaaS vendors and Indian system integrators Familiarity with data, analytics, personalization, and automation use cases