Desktop Support Lead

We are hiring for Desktop Support Lead for our MNC Client at Bangalore - Exp - 5+ Yrs ( Must have 2-3 Yrs experience in team Leading) - Budget - 7.5 LPA Max - Location - Bangalore - Bellendur - Mode - Complete WFO - Working Day 6 ( Sunday will be off ) - Immediate Joiner Description We are seeking an experienced Desktop Support Lead to oversee our technical support team in India. The successful candidate will be responsible for ensuring high-quality support services for our desktop users, managing a team of support technicians, and driving continuous improvement in support processes. Responsibilities - Lead and manage the desktop support team to ensure timely resolution of technical issues. - Provide advanced troubleshooting and support for desktop hardware and software issues. - Coordinate with other IT teams to resolve complex technical problems. - Develop and maintain documentation for support processes and procedures. - Ensure compliance with IT policies and standards in support operations. - Train and mentor junior support staff to enhance their skills and efficiency. - Monitor and report on team performance metrics and service level agreements (SLAs). - Assist in the deployment of new desktop technologies and upgrades. Skills and Qualifications - 4-10 years of experience in desktop support and 2+ Yrs in team Leading - Strong knowledge of Windows operating systems and troubleshooting techniques. - Experience with Active Directory, Group Policy, and network configurations. - Familiarity with various hardware components and peripherals. - Proficient in software installation and configuration, including Microsoft Office Suite. - Excellent communication and interpersonal skills for effective team collaboration. - Problem-solving mindset with the ability to work under pressure and manage multiple tasks. - IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are preferred. Interested can share cv at [HIDDEN TEXT] or can call me at 9193549698 . Thanks Shivani Chaturvedi Sr HR at Artech 9193549698 [HIDDEN TEXT] Skills: Windows Support, Active Directory, system imaging , Network Troubleshooting, Hardware Repair, Itil Framework, ticketing systems , Software Deployment, Remote Support Experience: 4.00-10.00 Years Education: MBBS, Bachelor of Architecture (B.Arch), Bachelor Of Computer Application (B.C.A), Bachelor of Music Education (B.M.E.), Bachelor of Applied Science (BAS), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor Of Technology (B.Tech/B.E), Bachelor of Business Administration (B.B.A), Bachelors of Law (B.L/L.L.B), Bachelor of Music, Bachelor of Dental Surgery (B.D.S), Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Bachelor of Arts (B.A), Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Social Work (B.S.W), Bachelor of Interdisciplinary Studies