Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : Agentforce Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary As a Salesforce Agentforce + Data Cloud professional, you will be responsible for designing and delivering intelligent agent solutions integrated with unified customer data across Salesforce implementations. You will play a key role in building scalable Agentforce capabilities while leveraging Salesforce Data Cloud to enable real-time, context-aware interactions. This role requires strong hands-on expertise across Agentforce, Agentforce Vibes, Salesforce development, and Data Cloud architecture. Roles & Responsibilities Design, build, and deploy intelligent agents using Agentforce and Agentforce Vibes Define prompts, intents, workflows, and agent orchestration strategies Integrate Agentforce with Apex, Flows, LWC, and external systems Exposure to AI based SDLC tools Implement conversational AI and automation use cases Ensure performance, scalability, and platform compliance Conduct technical design reviews and support best practice adoption Identify technical challenges and propose mitigation strategies Collaborate with architects, business analysts, and integration teams Leverage Salesforce Data Cloud to enable unified and context-aware agent experiences Implement unified profiles and identity resolution-based solutions Support data harmonization and segmentation use cases Enable real-time data activation for Agentforce workflows Ensure adherence to security and data privacy standards Collaborate with data and analytics teams Professional & Technical Skills Must Have Skills Strong Salesforce platform and development expertise Hands-on experience with: Agentforce, Agentforce Vibes Experience with Apex, Lightning Web Components (LWC), and Salesforce Flows Strong understanding of integrations and APIs Knowledge of conversational AI concepts and prompt design Ability to design scalable and high-performing Salesforce solutions Strong analytical and problem-solving skills Effective stakeholder communication skills Strong understanding of Salesforce Data Cloud (Data 360) Experience with unified profiles and identity resolution concepts Knowledge of data harmonization and calculated insights Understanding of real-time data activation principles Familiarity with data governance and privacy considerations Certifications Salesforce certified System Architect or Salesforce certified Platform Architect - Preferred Salesforce Platform Developer II - Mandatory Salesforce Agentforce Specialist - Mandatory Salesforce Data Cloud Consultant - Mandatory Additional Information 10–12+ years of Salesforce implementation experience Hands-on experience delivering Agentforce and Data Cloud solutions Experience working across Sales Cloud / Service Cloud / Experience Cloud Familiarity with Agile delivery methodologies 15 years of full-time education is required 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.