Product Expert

Roles and responsibilities - Troubleshoot and replicate issues related to the product and resolve them. - Comprehend creative solutions to handle queries from customers and give them an excellent level of service. - Attention to detail while trying to figure out the issues and while collaborating with the internal teams. - Have thorough knowledge of the product while continuously working towards the product’s improvement. - Achieve the KPI’S and objectives in the cadence set by the team. - Learn and develop problem solving skill sets for product improvement. - Flexible and receptive to change for continuous product transformation. Must have - Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.) - Technical aptitude to troubleshoot application issues. - Passion towards an amazing customer experience. - Good interpersonal skills. - Flexible to work 24/7. - Good documentation skills to keep track of issues and tickets. - Good knowledge of common apps and technologies in a professional environment. Workspace requirements - Private workroom with the ambience to handle calls. - Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. - Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). - Power backup (if you have frequent power cut issues). About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!