Customer Service Team Lead

- Team Leadership & Management: - Supervise and guide customer service representatives, ensuring they meet performance standards and company expectations. - Motivate and coach team members to improve skills and performance. - Conduct performance evaluations and provide feedback. - Resolve conflicts and address employee issues. - Manage workloads, schedules, and resources to ensure efficient operations. - Customer Service Operations: - Handle escalated customer issues and complex inquiries. - Implement and monitor customer service protocols and procedures. - Ensure timely and effective resolution of customer issues. - Analyze customer service metrics to identify areas for improvement. Skills: Performance, Communication Skills, Problem Solving, Customer Satisfaction, Customer Service Experience: 3.00-5.00 Years