Service now Director

- Own end-to-end technical architecture for ServiceNow programs, including solution design, integration patterns, environment strategy, data architecture, security model, portal architecture, and deployment governance. - Translate business and operating model requirements into scalable ServiceNow technical solutions across one or more product lines such as ITSM, ITOM, CSM, HRSD, SPM, IRM, or custom applications. - Define and enforce platform standards for scripting, scoped app design, CMDB and data model integrity, API integrations, DevOps and CI/CD alignment, portal design patterns, and upgrade-safe extensibility. - Provide hands-on technical leadership for complex builds, including Flow Designer, IntegrationHub, Script Includes, business rules, workspace and portal components, search experiences, and external system integrations. - Lead technical design workshops, architecture reviews, proof-of-concepts, and design authority forums with stakeholders, delivery teams, and customer leadership. - Mentor developers, leads, and consultants on architecture patterns, engineering quality, portal design strategy, performance optimization, and secure development best practices. - Identify risks, technical debt, and non-scalable customizations early, and steer delivery toward maintainable out-of-box aligned architecture decisions.