Tools Admin R&R

Key Responsibilities. - 24x7 Service Operation. Rotational shifts. - Installation and configuring the pollers and application. - Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server . - Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds. - Onboarding new device to monitoring and enabling it for alerting. Offboarding devices from SolarWinds following the process. - Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required. - Creating new reports, managing the existing ones and making necessary changes to the existing reports/schedules accordingly when required. - Creating new dashboards, managing the existing ones and making necessary changes to the existing dashboards accordingly when required. - Conducting regular auditing of existing monitoring environment. - Performing daily health checks of SolarWinds application. - Integrating SolarWinds with other tools like XSOAR, ServiceNow etc. Working with XSOAR team for any ticketing related request or issues. - Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest . - Support any change, outage or other meetings and provide necessary details and support from SolarWinds end. - Working with SolarWinds vendor for application related issues. What you will bring to the team: - Excellent English communication skills - A minimum of 2 /3 + years experience in a similar role - Good at working under high pressure situation. - Work well in a busy team, being quick to learn and able to deal with a wide range of issues. - Team Player Skills: Servicenow, Solarwinds Experience: 3.00-8.00 Years