Associate Business Process Manager || Remote

Duties: | Primary responsibilities Process analysis and documentation - Analyze existing workflows, procedures, and operating practices across Credentialing capabilities to identify gaps, redundancies, and improvement opportunities. - Develop and maintain clear, accurate process documentation including process maps, SIPOC models, RACI matrices, and standard operating procedures (SOPs). - Support the creation and upkeep of enterprise playbooks that capture how the organization performs its most critical work. Continuous improvement support - Participate in process improvement initiatives by gathering data, facilitating workshops, and synthesizing stakeholder feedback. - Maintain a continuous improvement backlog and track the status of in-flight improvement efforts. - Identify and escalate process friction, decision ambiguity, and governance gaps that create operational risk or reduce consistency. Governance and standards - Support the development and maintenance of governance frameworks, decision-right models, and approval structures. - Help ensure that enterprise standards are clearly communicated and accessible to all Credentialing capability teams. - Assist with policy alignment activities that connect operating practices to broader organizational and compliance requirements. Stakeholder facilitation - Facilitate working sessions, process walkthroughs, and improvement workshops with cross-functional stakeholders. - Communicate process changes clearly and support change enablement activities that promote consistent adoption. - Build collaborative relationships across Credentialing capabilities to understand operational needs and ensure processes are practical and scalable. Performance measurement - Support the development and tracking of process performance metrics including cycle time, adoption rate, documentation completeness, and compliance. - Contribute to operational dashboards and process performance reporting that inform continuous improvement decisions. | Skills: | Qualifications Required - Bachelor's degree in Business Administration, Operations Management, Organizational Development, or a related field-or equivalent professional experience. - 1 3 years of experience in business analysis, process improvement, operations, or a related function. - Demonstrated ability to document business processes using standard techniques such as process maps, flowcharts, or SIPOC models. - Strong analytical and problem-solving skills with attention to detail and data accuracy. - Effective written and verbal communication skills with the ability to present process information clearly to both technical and non-technical audiences. - Comfort facilitating discussions and working sessions with cross-functional stakeholders. - Ability to manage multiple concurrent workstreams and meet deadlines in a fast-moving environment. Preferred - Familiarity with BPMN 2.0 notation or equivalent process modeling standards. - Exposure to Lean, Six Sigma, or other continuous improvement methodologies. - Experience with credentialing, certification, or learning and development operations. - Familiarity with the ServiceNow platform or enterprise workflow automation tools. - Lean Six Sigma White Belt, Yellow Belt, or equivalent certification (or active pursuit). | Education: | - Bachelor's degree in Business Administration, Operations Management, Organizational Development, or a related field-or equivalent professional experience. - 1 3 years of experience in business analysis, process improvement, operations, or a related function. - Demonstrated ability to document business processes using standard techniques such as process maps, flowcharts, or SIPOC models. - Strong analytical and problem-solving skills with attention to detail and data accuracy. - Effective written and verbal communication skills with the ability to present process information clearly to both technical and non-technical audiences. - Comfort facilitating discussions and working sessions with cross-functional stakeholders. - Ability to manage multiple concurrent workstreams and meet deadlines in a fast-moving environment. Preferred - Familiarity with BPMN 2.0 notation or equivalent process modeling standards. - Exposure to Lean, Six Sigma, or other continuous improvement methodologies. - Experience with credentialing, certification, or learning and development operations. - Familiarity with the ServiceNow platform or enterprise workflow automation tools. - Lean Six Sigma White Belt, Yellow Belt, or equivalent certification (or active pursuit). |