Application production support

Role Summary: We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders. Key Responsibilities - Provide L2/L3 production support for business-critical applications. - Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics . - Analyze and resolve production incidents within defined SLAs . - Perform incident, problem, change, and service request management. - Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments. - Perform SQL queries and database-level troubleshooting to identify application issues. - Analyze application logs, alerts, and performance metrics to identify root causes. - Coordinate with development, database, infrastructure, and other technical teams for issue resolution. - Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions. - Support application deployments, releases, and production changes. - Ensure effective communication with business users and stakeholders during critical incidents. - Identify recurring issues and drive problem management and service improvement initiatives. - Maintain support documentation, knowledge articles, and operational procedures. - Participate in on-call/shift support as required. Mandatory Skills - 6+ years of experience in Application Production Support . - Strong experience in Incident & Change Management . - Hands-on experience with Linux/Unix . - Good knowledge of SQL and Oracle database support. - Experience with monitoring and observability tools: - Splunk - Grafana - AppDynamics - Strong troubleshooting and problem-solving skills. - Good understanding of application monitoring, logs, alerts, and performance analysis. - Strong stakeholder management and communication skills Skills:- Production support, grafana, AppDynamics, Splunk, Linux/Unix, SQL and Oracle