Area Head - Gold Loan | Multiple location

- POSITION DESCRIPTION JOB TITLE : Area Head-Gold Loan GRADE : AVP-I DEPARTMENT : Micro Banking LOCATION : Region SUB-DEPARTMENT : Gold loan TYPE OF POSITION : Full-time REPORTS TO : Regional Business Manager – Gold Loan REPORTING INTO Officer - Gold Loan & Officer - Assets Desk - ROLE PURPOSE & OBJECTIVE - Responsible for business lines of 8-10 branches, ownership of P&L – Asset & Branch Banking of Branches - Drive Gold loan in the respective areas. The position is responsible for overall growth, Profit and Loss and success of the business in the area. - Responsible for the control and recovery of loans in his/her area, risk assessment and recovery strategies - Identification of suitable locations for Ujjivan gold loan business in consultation with Product Team and get the activation done of location. - Identifying the Gold Appraisers for branches in near by location for smooth functioning of the Business Flow - Goal setting, resource planning for branches/personnel in assigned area. - Work closely with product and marketing team to drive suitable branding and marketing activities in his/her respective areas. - All physical assets requirement for Gold Loan business need to in place as per defined policy. - Smooth roll out of Gold Loan business in assigned branches with all required aspects in place. - SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE - Portfolio to be managed up to AUM of Rs. 10 Cr. - Maintain relationship with channel partners like: DSA and BC - KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business - Managing Gold loan and portfolio for assigned branches. - Increasing product penetration in existing customers of the bank. - Maximization in NTB customers through GLO leads and other partner channels - Ensure appraiser identification and management for hassle free processing of Gold Loan. - Monitor, improve and repair productivity benchmarks for staff, TAT and process - Staffs must achieve decided productivity standard of Gold Loan Business in all branches. - Achievement of business targets in terms of loan book growth with weighted IRR. - Ensure all credit (collections) parameters are achieved as set by the management. - Organizing brand building, CSR and marketing activities for Gold Loan promotion. - Ensure/ crosscheck the better services as per bank standards by partner channels to Gold Loan customers. Customer - Ensure customers are educated about all Gold Loan schemes/services offered by Ujjivan. - Ensure lower customer attrition by providing different Gold Loan Schemes as per customer requirement. - Ensure maximum renewal of Gold Loan as per set benchmarks. Internal process - Ensure compliance with lending guidelines, quality framework and audit requirements. - Speedy resolution of any audit/ vigilance observations and take necessary steps to prevent recurrence audit and other regulations. - Ensure appraisers must adhere the appraising standard as decided by bank. And timely rotation of Appraisers must be done. - Monitor health of portfolio in the area under Management. - Approve deviations and exceptions according to policy in place. - Provide market feedback to product team to revise the product offerings. Service Quality - Ensure all the TAT parameters are adhered. - Ensure all the queries and complains raised by the customers in the assigned area are addressed in appropriate and timely manner. - Focus on FTR (first time right) in all the services offered e.g. account opening, loan disbursement and service requests. - Channel partners must adhere the standard service norms of bank. Learning & Performance - Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch. - Periodically evaluate the staff competences in various parameters set under goal setting and give feedback to concerned staff and supervisors - Ensure adherence to training man-days/ mandatory training programs for self and reportees. - Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees. - Maintain critical staffing levels at all times through timely recruitment& training in conjunction with the HR team. - MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications - Graduate, any professional qualification will be added advantage. Experience - Minimum 5 years of experience covering secured assets & branch banking/ Micro Banking Functional Skills - Rich knowledge of markets, marketing activities and products - Process & Compliance Orientation: Knowledgeable on KYC norms/guidelines for liabilities & unsecured loans - Team management - Ability to speak and read regional language(s)- is desirable - Good knowledge of commonly used software like MS Office, outlook Behavioral Skills - Training Skills - Interpersonal skills – ability to handle various types of mindsets and get desired output for meeting bank’s goal - Willingness to travel & relocation as per business requirements and career opportunities - Managing customer relations - KEY INTERACTIONS INTERNAL EXTERNAL - Product and marketing team - Legal & technical team - Regional Ops, Credit, collection - External marketing agency - Audit, Vigilance, Admin & FCU team - Channel Partners - Branch Banking Team - State Govt Agencies/ Panchayats - Micro Banking Team - Different vendors Date PREPARED BY: Reviewed By LAST UPDATED BY: DATE: 01-02-2024