Team Leader Operations - BPO

We are seeking a dynamic and experienced Team Leader Operations to oversee our BPO team in India. The ideal candidate will have a proven track record of leading teams to achieve operational excellence, ensuring high levels of customer satisfaction while driving continuous improvement. Responsibilities - Lead and manage a team of operations staff to ensure efficient and effective service delivery. - Monitor performance metrics and implement strategies for improvement. - Conduct regular team meetings to communicate goals, provide feedback, and motivate team members. - Develop and maintain standard operating procedures (SOPs) to enhance operational efficiency. - Collaborate with other departments to ensure seamless operations and achieve company objectives. - Train, mentor, and support team members in their professional development. - Handle escalated customer issues and ensure resolutions are in line with company policies. - Prepare and present reports on team performance and operational improvements to upper management. Skills and Qualifications - 4-9 years of experience in a BPO or call center environment, preferably in a leadership role. - Strong understanding of BPO operations and best practices. - Excellent communication and interpersonal skills. - Proven ability to lead and motivate a team to achieve targets. - Strong analytical and problem-solving skills. - Familiarity with performance metrics and reporting tools. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Proficient in Microsoft Office Suite and other relevant software. Skills: Client Relations, Team Management, Data Analysis, Operational Excellence, Process Optimization, performance metrics, Quality Assurance Experience: 4.00-9.00 Years