Operations Engineer

Summary Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. Description Apple Customer systems Operations team is looking for a highly skilled and motivated OPS Engineer (Operations Engineer). You will design and develop automation solutions to streamline system sustenance, monitoring, and operational workflows, while collaborating closely with support and engineering teams. Responsibilities - Your responsibilities will span incident management, capacity planning, deployment safety, and operational tooling. Ideal candidates will combine strong software engineering skills with a passion for operational excellence, and thrive in a fast-paced, change-driven environment focused on continuous improvement and flawless delivery. Minimum Qualifications - Strong knowledge of production support practices for managing large-scale, mission-critical web and iOS applications in a 24x7 onshore/offshore model - Experience in troubleshooting, analyzing logs, building metrics, and operational dashboards - Fundamental understanding of distributed systems (e.g., microservices, messaging brokers) and Linux operating system internals - Demonstrated ability to lead SEV1/SEV2 incident bridges, conduct blameless postmortems, and drive problem management initiatives Preferred Qualifications - Proven experience leading global operations teams in large-scale enterprise environments, with strong collaboration and leadership skills. - Expertise in observability and monitoring using tools such as Hubble, ExtraHop, Splunk, and similar platforms. - Strong foundation in networking (HTTP, DNS, TCP/IP, ICMP, OSI Model, Subnetting, Load Balancing). - Hands-on engineering background with Java/JEE, REST APIs, Swift/Objective-C, databases (schema design, data access), and modern frontend technologies (React, JavaScript). - Proficiency in supporting scalable, event-driven architectures (Kafka or equivalent), large distributed systems, and high-availability platforms. - Strong automation skills with Python/Linux, including CI/CD pipelines, Infrastructure as Code, Kubernetes/EKS (deployment strategies, scaling, troubleshooting), and self-healing systems. - Experience applying AI/ML for operational automation (anomaly detection, predictive alerting, automated incident response). - Familiarity with ITSM frameworks and enterprise support practices. At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace Role Number: 200647783-1052