BMC Helix Consultant (ITSM, DWP & Discovery)

Position: BMC Helix Consultant (ITSM, DWP & Discovery) Experience: 5–8 Years Location: PAN India Notice Period: 0-15 days We are looking for an experienced BMC Helix Consultant with strong expertise in Helix ITSM, Digital Workplace (DWP), Discovery, CMDB, and platform integrations. The ideal candidate should have hands-on experience in troubleshooting complex platform issues, implementing integrations, optimizing service catalog workflows, and supporting enterprise ITSM environments. Key Responsibilities: • Configure, customize, and support BMC Helix ITSM solutions. • Build and optimize Digital Workplace (DWP) service catalog items and workflows. • Troubleshoot and resolve complex issues related to performance, integrations, CMDB, and Discovery. • Design and support integrations using REST APIs and web services. • Work with CMDB normalization and reconciliation processes. • Support Discovery integrations and ensure accurate CI data synchronization. • Develop automated approval workflows and service fulfillment processes. • Participate in platform upgrades, patching, testing, and production readiness activities. • Collaborate with cross-functional teams and stakeholders to deliver business requirements. Required Skills: • 5–8 years of experience in BMC Helix / Remedy platform. • Strong experience in Helix ITSM modules. • Hands-on experience with Digital Workplace (DWP). • Experience with BMC Discovery and CMDB. • Knowledge of REST APIs and third-party integrations. • Understanding of Incident, Change, Problem, and Service Request Management. • Strong troubleshooting and root cause analysis skills. • Excellent communication and stakeholder management skills. Preferred Skills: • Smart IT exposure. • Identity management or SSO integrations. • Experience supporting enterprise-scale ITSM environments. If you are passionate about BMC technologies and looking to work on large-scale enterprise ITSM initiatives, we would love to connect with you. Skills:- BMC Helix, BMC Remedy, ITSM, BMC Discovery, Digital Workspace, Smart IT, CMDB, REST API, Incident management, Change Management, Workflow Development, Integration and IT operations