Chat Support ( Associate / Team Lead / Project manager) Immediete Joiners

Hi , We are Hiring for MNC. If anyone is Interested please share cv at [HIDDEN TEXT] OR 9667114931. Description We are seeking a dedicated Chat Support Associate / Team Lead / Project Manager to join our team in India. The ideal candidate will be responsible for providing exceptional customer service through chat support, managing a team of chat associates, or overseeing projects related to chat support operations. This role requires a strong focus on customer satisfaction, effective communication skills, and the ability to work collaboratively in a team-oriented environment. Candidates with 1-8 years of experience in customer support or related fields are encouraged to apply. Responsibilities - Provide timely and accurate responses to customer inquiries via chat support. - Manage and resolve customer complaints effectively and efficiently. - Collaborate with team members to improve customer satisfaction and support processes. - Monitor chat performance metrics and report on trends and areas for improvement. - Train and mentor new team members in chat support protocols and best practices. Skills and Qualifications - Strong written communication skills with a focus on clarity and professionalism. - Proficiency in using chat support software and CRM tools. - Excellent problem-solving skills and ability to think critically under pressure. - Ability to multitask and manage time effectively in a fast-paced environment. - Familiarity with customer service best practices and techniques. - Technical aptitude to troubleshoot basic issues and provide solutions. Skills: Communication Skills, Problem Solving, Time Management, Multitasking, Team Leadership, Data Analysis, Live Chat, crm software, Technical Support, Customer Service Experience: 1.00-8.00 Years