Product Analyst

Job Responsibilities - Conduct extensive research to understand student demands, trends in academic subjects, and learning preferences. - Analyze customer behavior to identify reasons for platform abandonment, membership cancellations, or disengagement. - Collaborate with product managers and cross-functional teams to prioritize feature development based on market trends, student demands, and business objectives. - Integrate AI technologies to enhance user experience, personalize interactions, and optimize processes. - Develop customer retention strategies to reduce churn and improve user engagement, including targeted campaigns and personalized offers. - Initiate outreach to gather feedback from canceled members or customers who abandoned their cart, offering solutions to resolve issues and retain them. - Monitor platform performance, analyze feedback, and optimize features based on usability testing and performance metrics. - Conduct surveys, interviews, and feedback sessions to uncover pain points and identify opportunities to enhance both the product and the customer experience. - Provide actionable insights from customer data and feedback, collaborating with marketing and sales teams to improve the overall user journey. - Lead efforts to implement data-driven strategies that align product features with user needs and differentiate SolutionInn from competitors. - Continuously monitor the competitive landscape and market trends to identify emerging opportunities and threats. Skills Required - Strong analytical and problem-solving skills, with the ability to interpret data and identify trends in both product performance and customer behavior. - Proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI. - Experience in customer-centric roles, with a focus on solving problems and optimizing retention strategies. - Ability to collaborate with cross-functional teams, including product, marketing, and support. - Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. - Experience in web analytics tools such as Google Analytics or Mixpanel. Skills: feedback management , Power Bi, Sql, Excel, Google Analytics Experience: 3.00-8.00 Years