Information Technology Operations - Application Tech Support Practitioner

Fresher Work Timings Rotational (24/7) Work Location: BDC14 Work Mode : WFO Job Description: 1 - Taking ownership of customer issues reported solving their problems through by providing resolution 2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 4-Installation configuration of various applications 5-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 6-Engineer ensure proper logging of all issues 7-Document technical issues in the knowledge database 8-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage 9-Keep track of users system issues until resolved by adhering to the SLA Professional Attributes: 1 - Good technical skills should possess with current technology 2 - Good communication skills both written verbal 3 - Should be a Tech-Savviness 4 - Flexible to work in all shifts under pressure situations