Edtech Admissions Counsellor

- Home - Careers - Edtech Admissions Counsellor Edtech Admissions Counsellor Type: Full Time Experience: 1-3 Years Location: Kanpur/Remote Job Overview We are seeking a dynamic and learner-focused Admissions Counsellor to drive enrolments for E&ICT Academy, IIT Kanpur's educational offerings. The ideal candidate will proactively engage prospective learners, guide them towards the right courses, and ensure a high standard of service throughout their journey. Key Responsibilities - Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring consistent follow-ups. - Course Guidance: Understand student requirements and assist them in choosing the most suitable E&ICT Academy courses or programs based on their goals and background. - Upselling & Cross-Selling: Identify and act on opportunities to recommend additional or alternative programs that add value to the learner's experience. - Process Adherence & Reporting: Maintain strict adherence to internal sales processes and submit timely and accurate activity reports. - Learner-Centric Approach: Provide exceptional service with a focus on understanding and fulfilling learners' expectations. - Issue Resolution: Address and resolve escalations promptly to ensure high satisfaction and learner retention. Required Skills & Qualifications - Customer-first mindset with a strong problem-solving attitude. - Bachelor's degree in any discipline. - 1–3 years of experience in EdTech counselling or consultative sales roles. - Strong communication and interpersonal skills. - Proven ability to meet or exceed performance targets. - Familiarity with CRM tools and reporting systems (Leadsquared preferred). Apply Now Job Overview We are seeking a dynamic and learner-focused Admissions Counsellor to drive enrolments for E&ICT Academy, IIT Kanpur's educational offerings. The ideal candidate will proactively engage prospective learners, guide them towards the right courses, and ensure a high standard of service throughout their journey. Key Responsibilities - Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring consistent follow-ups. - Course Guidance: Understand student requirements and assist them in choosing the most suitable E&ICT Academy courses or programs based on their goals and background. - Upselling & Cross-Selling: Identify and act on opportunities to recommend additional or alternative programs that add value to the learner's experience. - Process Adherence & Reporting: Maintain strict adherence to internal sales processes and submit timely and accurate activity reports. - Learner-Centric Approach: Provide exceptional service with a focus on understanding and fulfilling learners' expectations. - Issue Resolution: Address and resolve escalations promptly to ensure high satisfaction and learner retention. Required Skills & Qualifications - Customer-first mindset with a strong problem-solving attitude. - Bachelor's degree in any discipline. - 1–3 years of experience in EdTech counselling or consultative sales roles. - Strong communication and interpersonal skills. - Proven ability to meet or exceed performance targets. - Familiarity with CRM tools and reporting systems (Leadsquared preferred).