Network Admin/Engineer

Job Description – NOC Engineer We are looking for a proactive and technically skilled NOC Engineer to join our 24x7 Operations team. The ideal candidate should have hands-on experience in monitoring production environments, managing incidents, and ensuring service availability while working in a fast-paced operational environment. Key Responsibilities - Monitor production infrastructure and applications using Datadog to proactively identify, investigate, and respond to alerts. - Handle production incidents across different severity levels and ensure timely resolution in accordance with defined SLAs. - Act as an Incident Commander for high-severity (SEV) incidents by leading bridge calls, coordinating with cross-functional teams, driving incident resolution, and providing regular stakeholder updates. - Perform incident triaging, impact assessment, escalation, and coordination until service restoration. - Create, update, and manage JIRA tickets for incident tracking, assignment, and closure. - Coordinate and facilitate Change Approval Board (CAB) calls by reviewing planned changes, validating implementation readiness, assessing operational risks, and ensuring adherence to change management processes. - Monitor production systems during and after change implementations to identify and mitigate any operational impact. - Provide timely and accurate communications to stakeholders during incidents and planned maintenance activities. - Collaborate with Engineering, Development, Infrastructure, and Support teams to resolve production issues efficiently. - Ensure proper shift handovers, maintain operational runbooks, and update knowledge base documentation. - Participate in post-incident reviews (PIRs), root cause discussions, and continuous service improvement initiatives. Required Skills - Hands-on experience with Datadog monitoring, dashboards, and alert management. - Strong experience in Incident Management within a Production Support or NOC environment. - Proven experience handling Severity (SEV) incidents and serving as an Incident Commander. - Experience coordinating and managing CAB (Change Approval Board) calls and change implementation activities. - Hands-on experience with JIRA for incident, problem, and change tracking. - Excellent verbal and written communication skills with the ability to coordinate across multiple technical and business teams. - Strong analytical, troubleshooting, and decision-making skills with the ability to perform effectively under pressure. - Familiarity with ITIL processes, including Incident, Change, and Problem Management, is preferred. - Willingness to work in a 24x7 rotational shift environment, including weekends and holidays. Skills: Incident Management, Datadog, Jira Experience: 0.00-0.00 Years