Associate Support Engineer

Description As a member of the Support organization, Make configuration changes in production and non-production environments for clients. ● Configure solution functionality and components in production and non-production environments ● Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames ● Analyze and modify configuration work plans ● troubleshoot and validate configurations to ensure successful implementation in client domains independently ● Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards ● Evaluate integration points and cross-solution builds ● Apply change management processes throughout service request life cycle People Responsibilities As a member of the Support organization, Make configuration changes in production and non-production environments for clients. ● Configure solution functionality and components in production and non-production environments ● Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames ● Analyze and modify configuration work plans ● troubleshoot and validate configurations to ensure successful implementation in client domains independently ● Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards ● Evaluate integration points and cross-solution builds ● Apply change management processes throughout service request life cycle People Qualifications Career Level - IC1