SPE-Cards & Payments

Job Summary Job Summary Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes Key Responsibilities Investigate and resolve card fraud and dispute cases creditdebitprepaid Apply regulatory frameworks Reg E Reg Z and internal policies Document case details accurately in systems and maintain audit readiness Communicate with internal teams and customers for clarifications Meet SLA and quality st Responsibilities Job Summary Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes Key Responsibilities Investigate and resolve card fraud and dispute cases creditdebitprepaid Apply regulatory frameworks Reg E Reg Z and internal policies Document case details accurately in systems and maintain audit readiness Communicate with internal teams and customers for clarifications Meet SLA and quality standards for case resolution Support process improvement initiatives and assist in backlog clearance Required Skills Strong analytical and problemsolving ability Knowledge of retail banking and card operations Familiarity with fraud detection tools and dispute workflows Excellent written and verbal communication skills Qualifications Bachelors degree in Finance Banking or related field 23 years of experience in frauddispute operations KPIs SLA adherence for case resolution Accuracy in documentation and compliance Quality audit scores Night shift and Work from office