TEST DEMO-Deskside Support Engineer

Service Deliverables - Provide onsite and desk side support services to end users - Troubleshoot PC related problems at the direction of client level 2 or SPOC - Complete incidents and requests within SLA in pressurized environment - Build, configuring and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components - Ensure tickets are updated on a daily basis - Support meeting room environment and video conferencing - Support printers, scanners and other peripherals - Support mobile devices, such as iPads, iPhones and Android devices - End-User Data back-up and restoration when required in the course of a service incident - Smart hands support for data center equipment as per required SLA (in specified locations) - As directed by client Tech support will assist in troubleshooting the data center devices - Replace defective components cards in data center equipments as advised by client Tech Support e g, Remove a module and replace it, reconnecting patch cables - Daily tape change in support of local Backup Routine in required sites - Import /Export tapes to the tape libraries as advised by client tech support Special Instructions - Individual must have good customer facing skills and be well presented - Demonstrates independent and pro-active thinking - Builds effective relationships both within the team and across the business and Professional Services - Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices - Must be able to work alone and unsupervised, taking the initiative when necessary - Must be organized and prioritize work appropriately Skills: Troubleshooting, Microsoft Windows, Networking, Computer Hardware, Desktop Support, Technical Support Experience: 3.00-5.00 Years