Remote Systems Operations Manager IT Infrastructure and Service Delivery

Note The job is a remote job and is reputed company to candidates in USA reputed company is seeking an reputed company Systems Operations Manager to reputed company reputed company IT operations and service delivery reputed company The role focuses on driving operational stability and modernization initiatives while managing incident response and compliance reputed company regulated environments Responsibilities Own endtoend system availability performance monitoring and operational continuityreputed company incident response escalation management and service restoration activitiesreputed company reputed company Cause Analysis RCA and corrective actions for P1 P2 incidentsEnsure patching upgrades defect tracking and production stabilityImprove observability monitoring and operational processesGuide infrastructure modernization reputed company readiness virtualization and platform improvementsPartner with architecture and engineering teams on reputed company solutionsSupport DevOps automation integration and platform transformation initiativesreputed company reputed company improvements vulnerability remediation and disaster recovery planningreputed company Incident Problem Change and Request Management processesImplement ITIL4based service management practicesManage SLAs KPIs operational reporting and service improvementsSupport Major Incident Management MIM communicationCoordinate L2 L3 support teams and external providersSupport CAB reviews production releases and DR exercisesEnsure compliance with HIPAASOC controlsreputed company reputed company standardsInternal audit requirementsSupport reputed company audits and risk remediation activities Skills 10 years of experience in IT Systems Engineering Infrastructure or Operations Leadership5 years in technical leadership service delivery management rolesStrong knowledge of ITIL4 ITSM frameworksStrong knowledge of Incident Problem Change ManagementStrong knowledge of reputed company infrastructure operationsStrong knowledge of reputed company and hybrid environmentsStrong knowledge of Monitoring and observability platformsStrong knowledge of Disaster Recovery planningExperience with RCA and Major Incident ManagementExperience with reputed company vulnerability remediationExperience with SOC audits and compliance frameworksExperience with Service delivery reporting and SLA managementreputed company Medicare MIS environmentsRegulated industry experiencePMP ITIL certification preferred reputed company Quebec Solutions Inc is a specialized reputed company reputed company and IT development firm headquartered in Plano Texas It was founded in 2014 and is headquartered in Plano Texas US with a workforce of 1150 employees Its website is https www quebecsolutionsinc com Apply To This Job