Job Description
Key Responsibilities Retention Campaign Management Own end-to-end execution of retention campaigns across channels including WhatsApp, SMS, Push Notifications, RCS, Email, IVR, In-App Messaging, Web Push, and other customer engagement channels. Manage customer lifecycle journeys across onboarding, activation, engagement, retention, renewal, cross-sell, upsell, and reactivation stages. Ensure timely and error-free campaign launches while adhering to defined processes and SLAs. Review campaign se…
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