Expert Support Engineer

Key Responsibilities: • Design, implement, and maintain backup solutions across on-premises and cloud environments (Azure, AWS, GCP). • Create and manage disaster recovery (DR) plans, including failover, failback, and recovery testing. • Monitor and troubleshoot backup and recovery operations to ensure compliance with recovery point objectives (RPO) and recovery time objectives (RTO). • Perform regular DR drills and validation tests, documenting lessons learned and improving processes. • Collaborate with security, infrastructure, and application teams to ensure data protection and regulatory compliance. • Automate backup processes using scripting languages and tools (PowerShell, Python, Ansible). • Maintain documentation for backup procedures, configurations, schedules, and escalation protocols. • Analyze system health and performance, recommending optimizations and capacity planning. • Participate in incident response for data loss, system outages, or disaster scenarios. • Keep abreast of the latest backup and DR technologies and industry best practices. Required Skills and Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • 5+ years of experience in backup and disaster recovery engineering. • Hands-on experience with backup solutions such as Commvault, Veeam, Veritas NetBackup, Rubrik, Dell EMC Avamar, or Azure Backup. • Experience in cloud environments (Azure, AWS, GCP) and hybrid infrastructures. • Strong understanding of data protection principles, encryption, retention policies, and compliance frameworks. • Experience in scripting and automation (PowerShell, Python, Bash, Ansible, etc.). • Excellent troubleshooting, analytical, and problem-solving skills. • Strong communication and documentation skills, with the ability to work across teams. • Knowledge of virtualization platforms such as VMware, Hyper-V, and containerized workloads is a plus. Preferred Qualifications: • Certifications like Microsoft Azure Administrator, AWS Certified Solutions Architect, Veeam Certified Engineer, or Commvault Certified Specialist. • Experience with regulatory compliance frameworks like GDPR, HIPAA, PCI-DSS. • Familiarity with monitoring tools like SolarWinds, Nagios, or Zabbix is an advantage (ID016) Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.