Duty Manager

Job Description We're looking for a dynamic and organized Duty Manager to join our team in Udaipur, India. In this pivotal role, you'll be the backbone of our front office operations, ensuring seamless guest experiences while leading and supporting your team with enthusiasm and professionalism. As a Duty Manager, you'll oversee daily operations, resolve challenges with decisiveness, and foster a collaborative environment where excellence is the standard. Your ability to balance operational efficiency with genuine hospitality will directly impact our guests' satisfaction and our team's success. - Welcome and assist guests with warmth and professionalism, ensuring their needs are understood and addressed promptly - Handle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutions - Supervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standards - Oversee check-in and check-out processes to ensure they are efficient, seamless, and guest-focused - Monitor lobby activities and maintain a welcoming atmosphere that reflects our commitment to hospitality excellence - Train, guide, and motivate staff members to deliver exceptional customer service and achieve departmental goals - Schedule shifts and manage staff rosters with flexibility and fairness, considering operational needs and team preferences - Act as the primary point of contact for emergencies, operational issues, and critical situations, responding with resilience and sound judgment - Communicate effectively with other departments (Housekeeping, Food & Beverage, Maintenance, etc.) to fulfill guest requirements and coordinate seamless operations - Prepare detailed daily reports, document operational insights, and share recommendations with senior management - Analyze operational data and guest feedback to identify opportunities for improvement and innovation - Demonstrate decisive problem-solving skills to address conflicts and maintain a positive work environment - Maintain organized records and ensure compliance with hospitality standards and protocols