Job Description
Responsibilities: - Bachelor's degree in a technical field: Computer Science, Engineering, or similar - Experience working in an external customer facing technical support role - Experience troubleshooting complex technical issues - Excellent written and verbal communication skills in English - Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc. - Experience working with Linux - Ability to work in a dynamic, high pressure customer facing environment - Ability to manage and prioritize numerous customer issues simultaneously. Additional Skills Considered a Plus - Experience with Docker and Kubernetes - Experience with ELK stack - Experience working with Telecommunication Providers - Experience with scripting: Ansible, Bash, Python Skills: Firewalls, Network Stacks, Linux, Routing, Switching Experience: 4.00-5.00 Years
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