Customer Care Executive, Hyderabad

Job Role: Customer Support Executive – Inbound Voice Process Job Description - Handle inbound customer calls and resolve customer queries professionally. - Understand customer concerns and provide accurate and appropriate solutions. - Provide information about products, services, and processes as required. - Maintain a high standard of customer service and customer satisfaction. - Handle customer complaints and escalate complex issues to the appropriate team. - Maintain accurate records of customer interactions and follow-up activities. - Follow company policies, quality standards, and process guidelines. - Meet assigned performance and quality targets. Eligibility & Qualifications - Education: Degree. - Experience: Freshers and experienced candidates are eligible. - Good communication skills in English and Hindi. - Good listening and problem-solving abilities. - Customer-focused and professional approach. - Ability to work effectively in an inbound voice process. Salary & Benefits - Freshers: ₹16,000 + incentives + two-way transport. - Experienced: ₹19,000 CTC + incentives + two-way transport. - Travelling Allowance: ₹2,000 if the candidate does not opt for the cab facility. Job Details - Company: HR Globe Recruitment Service. - Process: Customer Support – Inbound Voice. - Shift: Day Shift. - Employment Type: Full-Time.