Lead Infrastructure Engineer - Voice Solutions & Automation Engineer

**About this role:** Wells Fargo is seeking a Lead Infrastructure Engineer. **In this role, you will:** + Lead complex initiatives to develop infrastructure to provide solutions for business applications + Participate in various projects intended to continually improve or upgrade the infrastructure + Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals + Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future + Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors + Design, code, test, debug and document programs using Agile development practices + Make decisions in technical designs, implementation plans and identify project risks and resource requirements + Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success + Recommend courses of action to maintain cost effectiveness and achieve results + Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals + Interact with customer and vendor **Required Qualifications:** + 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** **Ribbon Expertise** + Deep hands-on experience with: + **Ribbon SBC (1K / 2K / 5K / SBC SWe)** + **Ribbon PSX (routing, policy design, call control)** + **Ribbon RAMP (analytics, provisioning, monitoring)** + Strong knowledge of: + **SIP signaling, header manipulation, call routing policies** + **Interconnects with service providers and carrier-grade environments** + Experience in **large-scale SBC deployments, migration, and optimization** **Automation & Development** + Advanced experience in: + **Python scripting for network/voice automation** + **REST API integrations with Ribbon and Cisco platforms** + **Automation tools** : Ansible, Terraform (preferred), or equivalent + Strong understanding of: + **CI/CD pipelines (Git, Jenkins, Azure DevOps, etc.)** + **Infrastructure as Code (IaC) principles** + Proven ability to build: + **Reusable automation frameworks** + **Self-healing and auto-remediation systems** **Voice & Networking Fundamentals** + Deep expertise in: + **VoIP protocols: SIP, RTP, SRTP, TLS** + **Call flows, dial plans, codec negotiation** + Solid networking knowledge: + **Routing, switching, QoS, firewalls, NAT traversal** **Cisco UC** + Hands-on experience with: + **CUCM, CUC, CER, Expressway** + Integration experience with **SBC-driven architectures** + Work Location - Bangalore / Hyderabad **Job Expectations:** + Design and implement **carrier-grade enterprise voice architectures** with a primary focus on: + **Ribbon SBC platforms** (SBC 1K / 2K / 5K / SWe) + **Ribbon PSX (Policy Server)** for centralized routing, policy control, and least-cost routing + **Ribbon RAMP** for provisioning, analytics, and lifecycle management + Define and implement **high-availability, geo-redundant, and scalable SBC architectures** + Lead **SIP trunking, interconnect design, and normalization strategies** across multi-vendor environments + Perform **advanced SIP message manipulation, routing logic design, and interop troubleshooting** + Drive **standardization of Ribbon configurations, dial plans, and routing policies** + **Automation & DevOps for Voice** + Design and implement **end-to-end automation frameworks** for voice infrastructure including: + Provisioning (users, trunks, dial plans, policies) + Configuration management (SBC templates, PSX policies) + Software upgrades & patching workflows + Backup, restore, and disaster recovery orchestration + Develop **automation pipelines using Python, REST APIs, NETCONF/RESTCONF, and Ansible** + Integrate Ribbon platforms with **CI/CD pipelines and Infrastructure-as-Code (IaC) models** + Build **self-service automation tools/portals** for operational teams and service provisioning + Implement **event-driven automation** for fault detection, remediation, and service restoration + Create reusable **automation libraries, SDK integrations, and orchestration playbooks** + **Data Center Migration & Transformation** + Lead voice infrastructure workstreams in **data center migration initiatives** + Plan and execute **zero/low-downtime migration strategies for SBCs and voice applications** + Perform **capacity planning, traffic engineering, and failover validation** + Automate **migration and rollback procedures** + **Operations, Monitoring & Optimization** + Develop **proactive monitoring solutions** leveraging telemetry, logs, and analytics (including Ribbon RAMP insights) + Automate **incident detection, correlation, and root cause analysis workflows** + Optimize voice quality, signaling efficiency, and resource utilization + Lead **performance tuning for SBCs and signaling infrastructure** + Establish **SLOs/SLAs and implement observability practices** + **Cisco Voice** + Integrate and support Cisco UC platforms: + **CUCM, Unity Connection (CUC), CER, Expressway** + Ensure seamless interoperability between **Cisco UC and Ribbon SBC/PSX environments** + Support hybrid call flows involving **on-prem, PSTN, and cloud integrations** + **Collaboration & Governance** + Work closely with **network, security, cloud, and application teams** to ensure end-to-end solution alignment + Define **standards, governance models, and best practices** for voice automation and Ribbon deployments + Document **architectures, automation frameworks, and operational procedures** **Posting End Date:** 28 Jul 2026 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-552574