Web Access Management (WAM) Support Engineer

Do you love a career where you Experience , Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you. Learn how we are redefining the meaning of work , and be a part of the team raved by Clients, Job-seekers and Employees. - Jobseeker Video Testimonials - Employee Glassdoor Reviews If you are a Web Access Management (WAM) Support Engineer looking for excitement, challenge and stability in your work, then you would be glad to come across this page. We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long-term project. Here are a few details. Check if you are up for maximizing your earning/growth potential, leveraging our Disruptive Talent Solution. Role: Web Access Management (WAM) Support Engineer Experience:5+ Years Location:Hyderabad | Bengaluru Work Mode: Hybrid Type: Contract to Hire Notice Period: 0-15days Requirements We are seeking an experienced Web Access Management (WAM) Support Engineer to provide L2/L3 production support for enterprise Identity and Access Management (IAM) solutions built on the Ping Identity platform. The ideal candidate will have hands-on experience supporting PingFederate, PingAccess, and Ping MFA , with exposure to Ping DaVinci being an added advantage. The role involves monitoring and maintaining authentication infrastructure, troubleshooting Single Sign-On (SSO) and federation issues, resolving production incidents, supporting cloud-hosted IAM services in AWS environments, and collaborating with application, infrastructure, cloud, and security teams to ensure high availability and secure access management. Key Responsibilities - Provide L2/L3 operational support for enterprise Web Access Management and Identity & Access Management platforms. - Monitor the health, availability, and performance of Ping Identity services. - Support and administer: - PingFederate - PingAccess - Ping MFA - Ping DaVinci (preferred) - Troubleshoot authentication and authorization issues involving: - Single Sign-On (SSO) - SAML - OAuth 2.0 - OpenID Connect (OIDC) - Multi-Factor Authentication (MFA) - Diagnose and resolve: - Login failures - Authentication policy failures - Federation issues - Token validation errors - Certificate expiration or trust issues - Reverse proxy issues - Session and cookie-related problems - Analyze: - Authentication logs - Browser developer tools - HTTP headers - SAML assertions - OAuth tokens - OIDC transactions - Support IAM applications hosted on AWS infrastructure. - Work with Kubernetes / Amazon EKS operational teams for deployment-related support. - Perform: - Configuration updates - Certificate renewals - Service validation - Health monitoring - Patch coordination - Platform maintenance - Participate in incident management, problem management, and change management processes. - Perform root cause analysis (RCA) for recurring production issues. - Collaborate with application owners, cloud engineers, infrastructure teams, network teams, and cybersecurity teams. - Create and maintain: - Standard Operating Procedures (SOPs) - Runbooks - Knowledge Base (KB) articles - Operational documentation - Participate in production releases, maintenance windows, and on-call support rotations. - Prepare weekly operational dashboards, client reports, and service review presentations. Required Skills Identity & Access Management - Hands-on experience supporting: - PingFederate - PingAccess - Ping MFA - Strong understanding of: - Single Sign-On (SSO) - Identity Federation - Authentication & Authorization - Access Management - Experience troubleshooting: - SAML 2.0 - OAuth 2.0 - OpenID Connect (OIDC) Cloud & Infrastructure - Experience supporting IAM applications hosted in AWS. - Operational knowledge of: - Amazon EKS - Kubernetes - Understanding of cloud networking concepts. Web Security Knowledge of: - HTTP/HTTPS - SSL/TLS Certificates - Reverse Proxy - Session Management - Cookies - Authentication Flows - Load Balancers - Web Access Policies Directory Services Experience with: - LDAP - Active Directory - Identity Stores - User Federation APIs & Integration - REST APIs - Identity Integrations - API Authentication Production Support Experience with: - Incident Management - Change Management - Problem Management - Root Cause Analysis (RCA) - Production Monitoring - Service Restoration Troubleshooting Experience analyzing: - Authentication logs - Browser traces - Application logs - Access logs - Federation transactions - Token validation failures Automation - Basic scripting using PowerShell, Shell Script, Python, or similar. Soft Skills - Strong analytical and troubleshooting abilities. - Excellent verbal and written communication skills. - Client-facing experience. - Documentation and reporting skills. - Ability to work in rotational shifts and on-call support. Preferred Skills - Ping DaVinci - PingOne - PingDirectory - PingAuthorize - Hybrid IAM environments - New Relic - AWS CloudWatch - Splunk - Grafana - Dynatrace - DevOps support processes - CI/CD pipelines - Docker - Kubernetes administration - Enterprise IAM architecture - Large-scale production support experience - Financial services, healthcare, or other regulated industry experience Technical Skills Mandatory - PingFederate - PingAccess - Ping MFA - SAML - OAuth 2.0 - OpenID Connect (OIDC) - AWS - Kubernetes / Amazon EKS - LDAP - Active Directory - REST APIs - SSL/TLS - HTTP/HTTPS - Incident & Change Management Good to Have - Ping DaVinci - PingOne - CloudWatch - New Relic - Splunk - Grafana - Docker - PowerShell - Shell Scripting - Python BenefitsVisit us at http://alignity.io/careers. Alignity Solutions is an Equal Opportunity Employer, M/F/V/D. CEO Message: Click Here Clients Testimonial: Click Here