Cloud Architect

- Seasoned client facing, senior consultant that has advised IT executives on cloud operating models e.g. IT processes and tools - Experienced with knowledge to reduce the day to day noise and toil of IT support and improve the availability of the client s application suite via new support methods, scripting automation and advanced new tooling. - Experience working closely with production operations, application developers, system, network, middleware and database administrators to streamline development, operations and support processes - Adept at analysing and problem solving and preferably have a blend of platform, middleware, network and software development skills - Experience with consulting methodologies, knowledge management and service offering development (to assist in building cloud practice offerings from sales through delivery) - Apply consulting and engineering skills to solve operations problems by: - Defining and driving initiatives to increase the client s overall application availability - Building tooling needed to improve observability of performance and operations efficiency - Enhancing monitoring and management tooling to better detect, diagnose, and correct problems - Resolution of problems in code for an incident, when applicable - Documenting defects to communicate back to the Service Owner(s) - Participate with application developers to develop new features and automation to solve operational challenges - Driving the transformation of delivery methods into the operational teams such as network, database, system administrators, Incident management - Enabling an AIOps strategy and roadmap to drive more predictive and automated response - Investigate RCA resolution to get to, and correct, the source of issues and outages. Essential functions - Ideally a former Developer who knows how to troubleshoot applications transactions end to end and critical points of failure or bottlenecks. - DevOps/GitOps mindset with a vision for AIOPs (how AI can automate analysis, assignments, decisions and actions to support and operate a platform and application) - Cloud Native dashboarding & alerting. (minimally familiar with AWS, GCP and Azure with depth in at least 1) - Experience with scalable architectures and performance tuning. - Enjoy solving difficult engineering problems, approach troubleshooting systematically, and comfortable getting hands-on to guide engineers and operators - Great communication and planning experience ideally with large consultancy background - Ability to own all or part of an assessment to develop recommendations and a roadmap - Solid understanding of ITSM and ITIL principles with focus on Event, Incident, Problem, change and Configuration Management - and ability to lead assessments of maturity - Nice to have software engineering skills ideally with experience in Python, Go and/or Java - Understanding of large-scale complex systems from a reliability perspective - Passion for resolving reliability issues and identify strategies to mitigate going forward - Implemented High Availability & Disaster Recovery Infrastructure in the cloud. - Experience with self-healing infrastructure. - Adhering infrastructure to business SLAs and SLOs and managed Error Budgets. Qualifications - MUST HAVE (hands on with at least one): Dynatrace, Big Panda, Datadog or New Relic - Highly desired hands on: Grafana, ELK Stack, Prometheus, Splunk, and cloud native tools for alerting and logging - Knowledge of required and preferred to have some hands on: Kubernetes, Terraform, Python, GCP/AWS/Azure Would be a plus - MUST HAVE (hands on with at least one): Dynatrace, Big Panda, Datadog or New Relic - Highly desired hands on: Grafana, ELK Stack, Prometheus, Splunk, and cloud native tools for alerting and logging - Knowledge of required and preferred to have some hands on: Kubernetes, Terraform, Python, GCP/AWS/Azure Skills: Performance Tuning, Consulting, Rca, Automation, Configuration Management Experience: 12.00-16.00 Years