Customer Support Executive

Key Responsibilities Customer Interaction - Handle customer queries via phone, email, chat, or social media - Provide accurate information about products or services - Assist customers in resolving issues in a timely and professional manner Issue Resolution - Identify customer problems and provide appropriate solutions or escalate as required - Follow up to ensure complete resolution and customer satisfaction Data Management - Maintain detailed records of customer interactions in CRM or support tools - Log feedback, complaints, and recurring issues for internal review Coordination - Work with internal departments like operations, sales, or technical teams to resolve customer issues - Provide feedback to relevant teams for product or service improvements Process Compliance - Adhere to standard operating procedures and service-level agreements - Ensure quality and timely handling of all assigned tickets or calls Required Qualifications and Experience - Bachelor's degree in any field (preferred) - 0 to 1 year of experience in customer service, call center, or support role (freshers welcome) Skills: Troubleshooting Skills, Communication Skills, Problem Solving, Time Management, crm software, Technical Support, Customer Service Experience: 0.00-1.00 Years