Chat Support

Job Description : - Chat Support Client: OPTUM Joining Locations: Hyderabad Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round Drive Dates : Daily Walkin @ Artech Hyd Office Addresses : Hyderabad Office: Artech Infosystems Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032 Point of Contact (POC) : Saikam Nagendra Candidate Requirements : We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms. Key Responsibilities - Handle inbound customer interactions via chat with professionalism and empathy. - Understand customer issues and provide accurate and timely resolutions. - Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS). - Document chat interactions clearly and accurately in internal systems. Required Qualifications - 0–2 years of customer service experience (chat support preferred). - Strong written communication skills in English. - Ability to manage multiple chat conversations simultaneously. Preferred Qualifications - Prior experience in chat-based customer support. - Exposure to healthcare, insurance, or managed care processes. - Familiarity with CRM tools or chat platforms. - Excellent typing speed and accuracy. Educational Background Eligibility Process only candidates with the following qualifications: - B.Sc. - B.Com. - B.A. - MBA Interested Candidates share resume for Below Email ID : [HIDDEN TEXT] Skills: Chat Support Experience: 0.00-2.00 Years