BMC Remedy Developer / L3 (ITSM & CMDB)

Role Overview We are looking for an experienced BMC Remedy professional to lead the development, administration, and integration of the BMC Remedy IT Service Management Suite, with a strong focus on ITSM and associated modules. The candidate will be responsible for meeting customer requirements and driving implementation of additional functionality across the Remedy ITSM landscape. Responsibilities - Hands-on development and administration of BMC Remedy Helpdesk, Atrium CMDB, ITSM, ARS 8.x/9.x, and ITSM Suite Web Services (SOAP/REST) - Work on Smart IT and Smart Reporting - Write efficient workflows - Perform maintenance across Development, QA, and Production environments - Make configuration and administrative changes, including updates to foundation data, roles, permissions, and CMDB configurations - Develop the CMDB to incorporate Configuration Items (CIs) into the federated BMC Common Data Model, ensuring relationships between CIs are fully mapped - Propose and implement architecture for custom integrations - Diagnose and remediate issues within Remedy ITSM Change and Service Management - Resolve complex issues and implement projects at an advanced technical level - Create/modify ARS objects for enhancements and bug fixes - Provide after-hours and weekend support as needed - Deploy BMC Remedy Asset Management and work with IMAC processes - Integrate Remedy with other applications (e.g., Netcool, CRM, provisioning software) using Web Services and/or AIE - Translate business requirements into technical design documents - Prepare HLD, LLD, use case diagrams, and process documentation - Create process, data, and workflow models, including third-party component integration Qualifications - B.Tech / B.E / BCA / MCA - Minimum 6+ years of Remedy development experience with large-scale Remedy ITSM environments Candidate Profile - Strong understanding of BMC Remedy architecture and its components - Good knowledge of the Common Data Model in BMC Atrium CMDB - Solid grounding in ITSM and ITIL processes - Experience with BMC ARS API, CMDB, E-mail Engine, Web Services, LDAP, and SSO integrations - Exposure to BMC Analytics and BMC Atrium Orchestrator - Experience with BMC Atrium Integration Engine and Atrium Integrator - Comfortable working in production support environments requiring troubleshooting, RCA, and deployment ownership