Associate, Release and Deployment Support , Site Reliability Engineering

Business Function The Release & Deployment Team plays a critical role in safeguarding production stability by governing and executing approved production and pre-production changes. The team ensures that all manual deployments, configuration updates, and privileged access activities are executed in accordance with approved change governance, security controls, and regulatory requirements. Roles & Responsibilities - Production Change Governance & Planning - Review and validate Change Requests (CRs) before implementation to ensure: - Scope clarity and completeness. - Technical feasibility of implementation plans. - Adequate risk, impact, and rollback assessments. - Compliance with change governance standards. - Coordinate with Application Support (L2/L3), Infrastructure, Middleware, Database, and Platform teams to resolve implementation dependencies and technical clarifications. - Verify that all required technical, security, business, and change approvals are obtained before deployment activities commence. - Participate actively in Change Advisory Board (CAB), release readiness reviews, and implementation planning discussions. Release & Deployment Execution - Execute production and pre-production deployments strictly according to the approved Change Request. Ensure: - No deviation from approved implementation steps. - No unauthorized modifications during deployment. - All activities remain within the approved change window. Perform and manage manual deployment activities including: - Application releases and upgrades. - Configuration changes. - Middleware deployments and updates. - Database script execution. - Security and access-related changes. - Password-managed deployments utilizing privileged accounts. - Support deployment activities across multiple environments including Production, Disaster Recovery (DR), Pre-Production, and UAT where required. - Privileged Access & Security Compliance - Operate privileged accounts in accordance with CyberArk and Bank security standards. Perform: - Password withdrawal and return procedures. - Privileged Session Management (PSM) operations. - Secure handling of functional and Type-C IDs. - Ensure all deployment sessions are fully compliant with: - Audit requirements. - Session recording policies. - Evidence retention standards. - Regulatory controls. - Maintain segregation of duties and ensure only authorized Release Engineers perform implementation activities. - Post-Implementation Validation & Support - Perform Technical Level Validation (Tech LV) after deployment completion. - Coordinate Business Level Validation (Biz LV) with Application Support teams and business stakeholders. Capture and maintain deployment evidence, including: - Execution logs. - Screenshots. - Session recordings. - Implementation transcripts. - Audit artifacts. Support post-implementation reviews and identify opportunities for deployment automation and process improvement. - Production Stability & Incident Support - Provide Level-1 operational support for release and deployment-related incidents. Support recovery activities during: - Deployment failures. - Batch/job failures. - Production incidents. Participate in production war rooms, incident bridges, and troubleshooting calls. - Escalate risks, delays, and implementation failures promptly to Release Managers, Domain SMEs, and leadership teams. - Contribute to root cause investigations and corrective action initiatives. - Continuous Improvement & Automation - Identify repetitive manual deployment activities suitable for automation. - Support adoption of CI/CD, DevOps, and release automation initiatives. - Maintain deployment runbooks, SOPs, and knowledge repositories. Participate in cross-training and knowledge-sharing activities to improve team fungibility and operational resilience. Requirements - Production Support, Release Management, Change Management, DevOps Operations, or IT Operations. - Experience in Banking or Financial Services environments will be highly preferred. - Exposure to regulated production environments with strict governance and audit controls. Technical Skills Operating Systems - Strong foundation in Linux administration. - Working knowledge of Unix and Windows operating systems. - Basic shell scripting knowledge preferred. - Production Deployment & Platform Management - Experience supporting application deployments across: - Production environments - Pre-production environments - Disaster Recovery environments Understanding of: - Release Management processes - Production Change Management - ITIL practices - Change Governance frameworks Infrastructure & Middleware Knowledge of: - Middleware platforms - Application server administration - System configuration management - Environment management Database Basic understanding of: - Oracle Database - PostgreSQL - SQL execution and validation Security & Access Management Experience working with: - CyberArk - Privileged Access Management (PAM) - Secure credential handling processes DevOps & Automation - CI/CD concepts - Release automation - DevOps practices - OpenShift platform fundamentals Patch & Platform Maintenance Good understanding of: - OS patch management - Database patching concepts - OpenShift platform patching and maintenance Core Competencies - Strong attention to detail. - Excellent risk and control mindset. - Ability to work under pressure during critical production releases. - Strong stakeholder communication and coordination skills. - Analytical problem-solving and troubleshooting capability. - Commitment to operational excellence and production stability. - Ability to work effectively across L1, L2, L3, Engineering, Infrastructure, and Business teams. Location: Hyderabad - DTI Skyview SEZ Job: Technology Schedule: Regular Employee Status: Full time