Supervisor - IT Site Services

- Supervise the activities of direct reports and assist with identifying issues, prioritizing task, and escalation of requests as needed. - Promote strong customer service skills and methodologies, strengthening the reputation of the Maximus IT internal brand. - Provide technical support to customers by identifying, prioritizing, and confirming resolution of reported technical problems of business-critical systems. - Provide immediate support to team of technicians, assigning tasks, and improving workflows. - Conduct reoccurring meetings with team and provide task and feedback. - Assist in collecting and analyzing performance metrics and proactively move resources to ensure Services Level Agreements (SLA) are met. - Assist in interviewing new hires and support staff during onboarding and training. - Maintain process and procedures documents regarding complex maintenance tasks, computer system and peripheral equipment repairs specific to a line of business. - Responsible for planning employee work schedules to ensure sufficient coverage during operating hours, including overflow support to the IT Service Desk. - Support Site Services Managers in being the liaison for Business Operations Leadership to ensure that local technical support provided is aligned with the business needs. - Responsible for evaluating staff performance and providing timely, periodic feedback to promote growth or improvement. - Responsible for identifying and implementing efficiencies in support functions. - Responsible for providing leadership with required reports within the specified time frames requested. - Strong technical skills including Active Directory, Windows, Switching, Routing, and Firewalls. - Proficient in the use of Microsoft Office products. - Responsible to ensure that all staff adhere to all documented policy and procedure as defined by Maximus leadership, Security, and HR. - Perform other duties assigned by management. Education/Requirements: - Associate s degree or equivalent combination of education, technical training or work experience considered in lieu of degree. - Minimum of five (5) years of related IT experience. - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. - Comply with all company-required policies, procedures and processes including but not limited to required training. - A portion of time is normally spent performing individual tasks related to the unit or sub-unit. - 1 year of leadership/management experience. - Ability to communicate in an understandable, polite and friendly manner, both written and verbal. - Strong organizational skills and ability to multi-task in a medium-size business environment. - Availability to respond to the needs of internal and external customers. - Responsible for adhering to established safety standards. - Performs other duties as may be assigned by management. - Working knowledge with ITIL - Prior experience in staff development preferred. Skills: Active Directory, Windows, Firewalls, Itil, It Support Experience: 5.00-7.00 Years