Vice President Operations Manager Global Treasury and Merchant Banking

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits We value the unique perspectives individuals bring from all backgrounds and career paths whether shaped by military service community college education or a wide range of work and life experiences These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve Bank of America is committed to an inoffice culture that supports collaboration engagement and career development Our approach includes clear inoffice expectations while providing an appropriate level of flexibility based on rolespecific responsibilities and business needs At Bank of America you can build a successful career with opportunities to learn grow and make an impact Join us What would you like the power to do At Bank of America we ask this question every day of all those we serve It is at the core of how we live our values deliver our purpose and achieve responsible growth This is an opportunity to join a fast paced team with a huge focus on world class client experience You can look forward to service advice support and manage portfolio of Global Treasury Services MNC FI and Middle Market clients by providing professional courteous and high quality customer service in all aspects of domestic international and cash management services We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier Were also delivering an industryleading employee experience by investing in operational excellence driven tech that simplifies your workflows offering exceptional learning experiences implementing local and global ESAT initiatives etc So What would you like the power to do Responsibilities Work with Team Business Partners and support functions to provide quality process delivery Individual Responsiblities Manage the day to day cash cheque and other operational process of Pan India clients Forecasts and manages staffing levels and capacities provides effective coaching and shares constructive feedback to drive Operational Excellence Applies knowledge of the endtoend processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines Develops and analyzes procedures to enhance unit and or productrelated activities and oversees budget and expense management reporting and forecasting for designated areas Evaluates efficiencies and identifies areas of improvement and growth to the overall process identifying data metrics and key performance indicators to measure process effectiveness Aligns bank priorities and strategies to employee metrics and goals and strives to recognize encourage and improve team performance to support an inclusive work environment Managerial Responsibilities Opportunity Inclusion Champion Creates an inclusive team where members are treated fairly and respectfully Manager of Process Data Demonstrates and expects process knowledge data driven decisions simplicity and continuous improvement Enterprise Advocate Communicator Delivers clear and concise messages that motivate convey the why and connects contributions to business results Risk Manager Leads and encourages the identification escalation and resolution of potential risks People Manager Coach Knows and develops team members through coaching and feedback Financial Steward Manages expenses and demonstrates an owners mindset Enterprise Talent Leader Recruits onboards and develops talent and supports talent mobility for career growth Driver of Business Outcomes Delivers results through effective team management structure and routines Skills 1215 years of operations experience preferably within an international domestic payment banking environmentcorporate banking experience alternatively retail banking experience Knowledge of treasury and cash management services to provide advisory services to clients Good verbal and written communication