REF104265S_2026241302 I Lead Associate - Accounts Receivable (Collections, Cash Apps, Billing) I UK&US Shift| Immediate Joiners Only

Job Description Role Summary - Responsible for end-to-end execution and governance of Billing operations, Customer Portal management, and Contract setup activities. - Requires strong functional expertise, stakeholder management skills, and the ability to lead complex transactions while ensuring compliance with contractual and financial controls. - Supports process improvements, issue resolution, and mentoring of junior team members. Key Responsibilities Billing Operations - Lead accurate and timely generation of customer invoices in line with contractual terms, pricing models, and billing schedules. - Handle complex billing scenarios such as milestone-based billing, recurring billing, usage-based billing, credits, rebills, and adjustments. - Ensure compliance with revenue recognition policies, taxation rules, and internal controls. - Perform billing reconciliations, variance analysis, and resolution of billing discrepancies. - Act as escalation point for billing issues raised by internal teams or customers. Contract Setup & Management - Review customer contracts, SOWs, amendments, and pricing agreements to ensure correct setup in ERP/OTC systems. - Lead contract configuration including billing triggers, payment terms, invoicing frequency, and revenue attributes. - Validate contract data accuracy to ensure downstream billing and revenue processes function correctly. - Partner with Sales, Legal, Deal Desk, and Finance teams to resolve contract ambiguities and setup issues. - Maintain contract documentation and audit-ready records. Customer Portal Management - Manage and support customer billing portals including invoice presentation, account setup, access management, and data accuracy. - Resolve customer queries related to invoices, portal access, billing statements, and payment visibility. - Coordinate portal enhancements, testing, and user acceptance as required. - Ensure high-quality customer experience by meeting SLAs and reducing billing-related disputes. Stakeholder & Cross-Functional Collaboration - Act as primary point of contact for Sales, Collections, Revenue Accounting, IT, and Customer Support for OTC-related matters. - Provide insights and recommendations to improve billing accuracy and cycle times. - Support internal and external audits by providing required documentation and explanations.