L1- Application & Production Support Engineer

Key Responsibilities: - Provide L1/L2 application and production support for enterprise systems. - Perform patch deployments, version upgrades, and coordinate application releases. - Analyze application and system logs to troubleshoot and resolve incidents. - Monitor performance and health of applications using AppDynamics, VuNet, etc. - Manage and track issues using Jira or other ticketing tools. - Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat. - Execute basic database queries and issue handling in MSSQL and Oracle environments. - Follow up with internal teams for timely VAPT issue closure. - Coordinate with network teams for resolving issues related to: - Firewall rules - Load balancer configuration - DNS resolutions Required Technical Skills: - OS: Windows Server and Linux (basic command line & troubleshooting) - Web Servers: IIS and Apache Tomcat - Databases: MSSQL, Oracle (basic support and query execution) - Monitoring Tools: AppDynamics, VuNet (or similar APM tools) - Ticketing Tools: Jira (incident, change, and problem tracking) - Log Analysis: Ability to analyze logs from web servers, app servers, DBs - Networking: Basic understanding of firewall, load balancer, DNS - Communication: Clear and professional interaction with cross-functional teams Nice to Have: - ITIL awareness (incident, change, and problem management) - Scripting knowledge (Shell, PowerShell) - Experience in 24x7 production support environment - Familiarity with change/request/release processes. Skills: Mssql, Ticketing Tools, Log Analysis, Monitoring Tools, Oracle Experience: 1.00-3.00 Years