Cisco Voice

Key Responsibilities - Design, configure, administer, and support Webex Enterprise and Webex Contact Center environments. - Provide hands-on support for Webex Contact Center Telephony and related voice/contact-center solutions. - Configure and manage Webex Calling features, users, devices, call routing, dial plans, and related telephony services. - Administer and troubleshoot Cisco Unified Communications Manager (UCM/CUCM) . - Troubleshoot voice, telephony, call-routing, SIP, and contact-center issues. - Support integration between Webex Calling, Webex Contact Center, Cisco UCM, PSTN, and other enterprise telephony components . - Monitor and resolve incidents, service requests, and technical issues within defined SLAs. - Perform root-cause analysis and provide permanent solutions for recurring issues. - Collaborate with internal teams, customers, and technical stakeholders to resolve complex issues. - Prepare and maintain technical documentation, configurations, troubleshooting guides, and operational procedures. - Participate in implementation, migration, upgrades, testing, and deployment activities. - Ensure high availability, performance, and reliability of enterprise communication and contact-center platforms. Required Skills & Experience - Minimum 2 years of hands-on experience in: - Contact Center - Webex Enterprise - Webex Contact Center – Telephony - Strong hands-on experience with: - Webex Calling - Cisco Unified Communications Manager (UCM/CUCM) - Webex Contact Center - Enterprise Telephony - Voice/Call Routing - Good understanding of SIP, PSTN, dial plans, call flows, IVR, and voice troubleshooting . - Experience with enterprise collaboration and communication technologies. - Strong analytical and troubleshooting skills. - Excellent verbal and written communication skills – non-negotiable. - Ability to communicate effectively with customers, stakeholders, and technical teams. - Strong learning agility and ability to quickly understand new technologies. Preferred / Good to Have - Experience with Cisco CUBE, SIP Trunking, Voice Gateways, and PSTN integration . - Experience with Webex Control Hub . - Knowledge of Cisco collaboration technologies such as Cisco Unity Connection and Cisco Jabber . - Experience with contact-center call flows, queues, agents, IVR, and routing. - Experience in enterprise voice migration or Webex implementation projects. - Relevant Cisco certifications such as CCNA/CCNP Collaboration are an advantage. Skills: cisco ucm , Contact Center Experience: 3.00-4.00 Years